WAFA BOUKLI
Senior Hospitality & Sales Professional
Doha, QA.About
Highly accomplished and results-driven professional with 10+ years of diverse experience spanning aviation safety, premium hospitality, and strategic sales management. Proven expertise in ensuring EASA compliance, delivering exceptional customer experiences, and driving sales growth through effective strategy implementation and multicultural team leadership. Adept at navigating complex environments, building strong client relationships, and leveraging strong communication skills to achieve operational excellence and business objectives.
Work
Amelia International
|Flight Attendant (Economy Class & Business Class)
Not Provided, Not Provided, Not Provided
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Summary
Ensured exceptional passenger safety and comfort by rigorously adhering to EASA regulations and delivering high-standard in-flight service within multicultural teams.
Highlights
Maintained 100% compliance with EASA regulations and company safety protocols, conducting thorough pre-flight checks and cabin preparations to ensure optimal operational readiness and passenger security.
Delivered professional in-flight service, managing diverse passenger needs, special assistance requests, and resolving challenging situations calmly to maintain high service standards.
Collaborated effectively within multicultural cabin and flight deck teams, fostering a cohesive environment to ensure seamless flight operations and passenger satisfaction.
Wamos
|Flight Attendant (Economy Class & Business Class)
Jeddah, Makkah, Saudi Arabia
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Summary
Operated long-haul international flights, prioritizing passenger safety and delivering comprehensive onboard service to diverse clientele, including VIPs, across various challenging situations.
Highlights
Conducted safety demonstrations and ensured strict compliance with aviation regulations for long-haul international flights, contributing to a secure travel environment for thousands of passengers.
Managed onboard service for diverse passengers, including VIPs and those with special requests, consistently exceeding service expectations and enhancing passenger experience.
Assisted passengers effectively during both normal operations and irregular situations, utilizing recurrent safety, emergency, and CRM training to ensure calm and professional responses.
Pharmacy Tlemcen
|Sales Manager
Tlemcen, Tlemcen, Algeria
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Summary
Led the sales department, developing and executing strategies that consistently achieved company targets while fostering strong relationships with key healthcare professionals.
Highlights
Developed and implemented effective sales strategies, leading to the consistent achievement of company sales targets within the pharmaceutical sector.
Managed and supported a team of sales representatives, enhancing their performance and contributing to overall departmental success through targeted coaching and mentorship.
Cultivated and maintained robust relationships with pharmacists and healthcare professionals, expanding the professional network and driving sustained business growth.
El Bahia peinture
|Sales Representative & Translator
El Bahia, Oran, Algeria
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Summary
Managed sales and client relationships for a diverse customer base, providing essential translation services and conducting market research to support business growth.
Highlights
Managed sales and client relationships for a diverse customer base, driving engagement and satisfaction through proactive problem-solving and tailored solutions.
Provided crucial translation and interpretation services for Turkish and Chinese customers in English and French, facilitating effective communication and expanding market reach.
Conducted comprehensive market research and reporting, identifying key opportunities and contributing to strategic decision-making and product positioning.
Tourisim Fairs and exhibition
|Hostess
Not Provided, Not Provided, Algeria
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Summary
Ensured exceptional guest experiences by managing greetings, seating, and reservations to optimize flow and enhance customer satisfaction at tourism fairs.
Highlights
Greeted and welcomed over 500 guests daily with a warm and professional demeanor, ensuring a positive first impression and enhancing event atmosphere.
Managed seating arrangements and guest reservations for multiple concurrent events, optimizing dining room flow and significantly improving customer satisfaction.
Proactively addressed guest needs and inquiries, contributing to a smooth operational experience and upholding high standards of hospitality excellence.
Education
Abou Bekr Belkaid University of Tlemcen
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Bachelor's Degree
Foreign Languages
Languages
Arabic
French
English
Certificates
Cabin Crew Attestation (EASA): Safety & Emergency Procedures, First Aid & CPR Fire & Smoke Training, CRM (Crew Resource Management)
Issued By
EASA
PNL Coaching (Programmation Neurolinguistique)
Issued By
Easy Consulting and Communication
Certificate of Attendance in Hospitality and Customer Service
Issued By
Flyfra agency
Skills
Customer Service & Hospitality
Hospitality Excellence, Customer Relationship Management (CRM), Passenger Management, Guest Services, Client Relationship Management, Customer Satisfaction, Onboard Service.
Safety & Operations
Safety & Crisis Management, EASA Regulations, Pre-flight Checks, Emergency Procedures, First Aid & CPR, Fire & Smoke Training, Crew Resource Management (CRM), Aviation Regulations.
Sales & Business Development
Sales Strategy Development, Team Leadership, Market Research, Client Acquisition, Business Development, Target Achievement, Relationship Building.
Communication & Interpersonal
Cultural Intelligence, Interpersonal Communication, Conflict Resolution, Multicultural Team Collaboration, Translation, Interpretation, PNL Coaching.
Adaptability & Problem Solving
Adaptability, Proactive Problem-Solving, Challenging Situations Management, Operational Efficiency.